Case study: Hawthorne
This job had been completed a month before we were consulted. The owner wasn’t happy with the work and asked numerous questions to ascertain if we could look to re-do the work. After a 20 minute phone call, we agreed to meet on site and discuss.
The work needed to be re-done. There were steps involved, finer areas and previous work that needed to be ripped up.
When ripping up existing work, we need to determine how well stuck to the floor it is. In this case, in order to rip up the previous work, we would damage the concrete before rectifying. As there were steps involved leading to the cellar, we would need various tools to ensure full removal.
The existing floor was fully ripped up. We grinded several times with various diamonds, then primed the floor to get some uniformity back. We then coated with the client’s choice of finish, and top coated with UV stable polyurethane.
The client got the finish they originally wanted and ordered from the former applicator. The cost in ripping up work and re-doing as opposed to doing it once can be significant. In this case, it could have been much worse but we did whatever was needed to achieve the outcome…and happiness.